If you have a question about our services and how we operate you’ll find the most common answers below. If you can’t find the answer to your query here please don’t hesitate to get in touch and we’ll be happy to help!
Yes. To pay via universal credit, please pay in full by card at the time of booking. You can then email info@s4aclub.co.uk with your booking reference and request an invoice. Please send this to Universal Credit to claim back the cost of your booking.
Unfortunately, we do not currently offer sibling discounts.
To extend your booking, please contact info@s4aclub.co.uk or call 01280 460 560.
All of our Ofsted registered settings can accept childcare vouchers. We can accept tax-free childcare, childcare vouchers or childcare grant payments.
When making a booking, select ‘childcare-vouchers’ as the payment option at checkout. If paying by tax-free childcare vouchers, please enter your child’s TFC reference number in the ‘reference’ field.
Once the booking has been made, visit the childcare voucher company or government account and send your payment to S4A.
Please search ‘S4A Group Ltd’ or ‘S4A Sports Ltd.’ You may not see your child’s specific school on the list but you can make a payment to any of our settings. Please reference the child’s name with the payment.
We ask that payment is made within 24 hours of booking, as it takes 48 hours to come through to us.
Under ‘Child’s details’ in your S4A account, you can enter any medical or collection information.
For session-specific information, please email info@s4aclub.co.uk and the information will be shared with the relevant team members.
Go to the GOV.UK sign-in page for your childcare account using your Government Gateway ID.
Once signed in, click on ‘Account’, then ‘Manage account’.
In the account details, you will find your ‘eligibility responses’ for each child. The reference number is included in this information, often found near the bottom of the account summary page for that child.
The unique payment reference number is a combination of 4 letters and 5 numbers, followed by “TFC”. The letters are usually the first initial of your child’s first name and the first three letters of their surname (e.g., for John Smith, the reference might be JSMI12345TFC).
If you cannot access your account or find the reference number, you can contact the Childcare Service helpline on 0300 123 4097.
S4A has three accounts with Computershare. Please send payments to any one of the following accounts:
Our Edenred P number is: P21017251.
Please contact info@s4aclub.co.uk in order to cancel or transfer the session to another day.
For breakfast, lunch and holiday clubs, kindly notify us before the session begins in order to qualify for a credit note or transfer. Unfortunately, if the cancellation occurs after the session has started, no credit will be issued.
For after school wraparound care and clubs, kindly notify us before 12:00 on the day of the session in order to qualify for a credit note or transfer. Unfortunately, if the cancellation occurs after 12:00 on the day of the session, no credit will be issued.
For details on our full cancellations and credit policy, please click here: Cancellations / Credit Policy.
S4A CANCELLATIONS/REFUND POLICY
At S4A, we do not issue cash refunds for cancellations. However, we offer the flexibility to transfer cancelled sessions to another day or to receive a credit note, which remains valid for six months from the date of issue.
Parents must contact us within 48 hours of making a booking to apply credit to that booking. After this, credit cannot be applied to the booking and payment must be paid in full.
For breakfast, lunch and holiday clubs, kindly notify us before the session begins in order to qualify for a credit note or transfer. Unfortunately, if the cancellation occurs after the session has started, no credit will be issued.
For after school wraparound care and clubs, kindly notify us before 12:00 on the day of the session in order to qualify for a credit note or transfer. Unfortunately, if the cancellation occurs after 12:00 on the day of the session, no credit will be issued.
This applies to all sessions by S4A Group Ltd.
Please enter your HAF code in the notes section along with your password.
Please contact info@s4aclub.co.uk or call 01280460560.
You can contact any of our wrap around settings by calling the setting phone number. You can find this in your booking confirmation email or on the setting specific pages on our website.
When children attend, they have free choice of what to do. They can choose to take part in the activity on the timetable or play outside, take part in crafts, or play with small-world toys, games, or Lego.
For the most up-to-date prices, head to your school’s booking page on the S4A website.
We highly recommend that your child brings a snack to wraparound care and after school clubs.
They will be encouraged to have this as soon as they arrive after school.
If you’re running late, please let us know by contacting the specific venue your child is at or by calling 01280 460 560.
S4A Late Collection Policy
Ensuring the smooth conclusion of your child’s session is crucial to us at S4A. We kindly remind parents and carers of their responsibility to collect their child promptly, with the latest collection time being 18:00.
If you’re running late, please let us know by contacting the specific venue your child is at or by calling 01280 460 560. We appreciate your proactive communication and request that you make alternative arrangements for collection.
If a child is collected later than the agreed time for their slot, an additional charge may be incurred, at S4A’s discretion. The charge will be based on the next booking slot rate.
Please be aware that a late collection charge of £5.00 per 10 minutes per child will be applied for collections after the final session ends.
For your child’s safety, it is essential that each of our Wraparound Care settings have up-to-date emergency contact information. Please ensure that these contacts are individuals authorised for communication, in case you are unable to arrive by the close of the club.
Should a child be persistently collected later than the agreed time (more than 3 times in one-half term), S4A reserves the right to withdraw the child’s place from any supervision.
Each venue has a specific timetable on their booking page full of sports, crafts, and other fun activities.
No! Your children can attend any one of our Holiday Clubs.
No! Your children can attend any one of our Holiday Clubs.
We currently use Foundly to keep track of lost property at Holiday Clubs.
When you pick up your child from our setting, you will be able to scan a QR code that takes you to a Foundly login page. Please login using the appropriate access code for your setting. This can also be found at the collection point.
You will then be able to view all lost property from that setting, and speak to the team in order to receive any of your child’s belongings back.
You can also find the login page link and access code for your setting in your booking confirmation email.
Our holiday clubs are for children in Reception up to those having just finished Year 8.
If you’re running late, please let us know by contacting the specific venue your child is at or by calling 01280 460 560.
Please provide your child with snacks, lunch and drinks. We also ask that they are dressed appropriately for the weather. In the summer, please make sure that they attend wearing sun cream.
You can find a list of our Holiday Club settings here.
This programme is for children who receive benefit related free school meals. If you are unsure, please contact your child’s school.
No! Your children can attend any one of our venues in your county.
Yes, your child will receive lunch. We do ask that you provide your child with a drink and some snacks.
To book your children onto our Haf Programme, please go to the Buckinghamshire Council website for the Buckinghamshire venues, or follow this link for the Northamptonshire venues.
Your child’s school will email or send you a letter containing your child’s HAF voucher.
We accept children in Reception up to year 8.
Not necessarily. The universal free school meals are not benefit related free school meals. If you are eligible, you will receive a code from the school.
The HAF Programme is funded by the Department for Education to provide additional support to eligible families to access holiday activities. Children who are eligible for benefit related free school meals can book places.
HAF sessions are 09:00-15:00.
If you would like to extend your child’s day, please contact info@s4aclub.co.uk. The cost for this is £5 per child per hour.
We run our HAF Clubs during Easter, Summer and Christmas holidays. They will not be run in any half terms.
We operate our HAF Holiday Clubs in Northamptonshire and Buckinghamshire at a variety of locations including, but not limited to, Marie Weller, Radstone, Lace Hill, Grendon Underwood, Wingrave and Overstone.
We run at different locations during different school holidays so please check our website or speak to our team to find out where we’ll be running HAF Holiday Clubs during upcoming school holidays.
Yes, please provide snacks and a water bottle that can be refilled by a member of the team.
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