Frequently Asked Questions

If you have a question about our services and how we operate you’ll find the most common answers below. If you can’t find the answer to your query here please don’t hesitate to get in touch and we’ll be happy to help!


All of our Ofsted registered settings can accept childcare vouchers. We can accept Tax Credits, childcare vouchers or CCG Payments.

When making a booking, click “childcare-vouchers” at the checkout payment option. Once the booking has been made visit the childcare voucher company or government account choosing any of our settings to make payment and reference your child’s name.

Please search ‘S4A Group Ltd’ or ‘S4A Sports Ltd.’ You may not see your child’s specific school on the list but you can make a payment to any of our settings.

We ask that payment is made within 24 hours.

Yes. To pay via universal credits, you will need to pay in full at the time of booking and then you will need to forward your invoice to Universal Credit to claim back the cost of your booking.

If you use Edenred our P number is: P21017251

Please email and they will move your session to a different week.

In the note section of the booking, you can write any information you think we may need regarding your child or booking.

To extend your booking, please contact  or call 01280 460 560

Unfortunately, we do not currently offer sibling discounts.

Please enter your HAF code in the notes section along with your password.


At S4A, we do not issue cash refunds for cancellations. However, we offer the flexibility to transfer cancelled sessions to another day or receive a credit note, which remains valid for six months from the date of issue.


To qualify for a credit note, kindly notify us before the session begins. Unfortunately, if the cancellation occurs after the session has started, no credit will be issued.


This applies to all sessions by S4A Group Ltd.

Wrap Around

For the most up-to-date prices head over to our parent portal.

We highly reccomend that your child brings a snack with them.

They will have this as soon as they arrive to the club.

Each venue has a specific timetable on the booking page full of  sports, crafts and other fun activities

When children attend, they can have a free choice of what they would like to pick. They can choose to take part in the club on the timetable or play outside, take part in a crafts activity or play with the games/lego.

You can contact any of our wrap around settings with the details below:

Brill Church of England

Brill Church of England



Grendon Underwood

Grendon Underwood

Lace Hill Academy

Lace Hill Academy

Maids Moreton

Maids Moreton

Marsh Gibbon

Marsh Gibbon

07704 153754


Roundwood | Gawcott

Roundwood | Gawcott

St. James & St. John | Akeley

St. James & St. John | Akeley

Steeple Claydon

Steeple Claydon




If you’re running late, please call 01280 460 560 or contact the specific venue your child is at- this can be found above!

S4A Late Collection Policy

Ensuring the smooth conclusion of your child’s session is crucial at S4A. We kindly remind parents/carers of their responsibility to collect their child promptly, with the latest collection time being 6:00 pm.

In case of delays, please contact our Wraparound Care settings directly here (link to follow). We appreciate your proactive communication and request that you make alternative arrangements for collection. 

Please be aware that a late collection charge of £5.00 per child will be applied for each 10 minutes of lateness after 6pm. 

If a child is persistently collected later than the agreed time (more than 3 times on separate occasions in one half term) for the 4:30 pm, 5:00 pm, or 5:30 pm slots, an additional charge will be incurred. The charge will be based on the next booking slot rate.

For your child’s safety, it is essential that each of our Wraparound Care settings have updated Emergency Contact information. Ensure these contacts are individuals authorised for communication in case you are unable to arrive by the close of the club.

Should a child be persistently collected later than the agreed time (more than 3 times in one-half term), S4A reserves the right to withdraw the child’s place from any supervision.

Holiday Clubs

Children from 4 years old (in School) until the end of year 8 can attend.

Please provide your child with snacks, lunch and drinks. We also ask that they are dressed appropriately for the weather. In the summer they attend wearing sun cream.

If you’re running late, please call 01280 460 560 or contact the specific venue your child is at- this can be found above!

No! Your children can attend any one of our Holiday Club Venues.

No! Your child does not have to attend to school. They are welcome to attend any of our Holiday Club venues.

HAF Programme

To book your children onto our Haf Programme, please select on of our HAF Programme schools.

Your child’s school will email or send you a letter which will contain your child’s unique HAF number.

HAF sessions are 09:00-15:00

Yes your child will receive a hot lunch. We do ask that you provide your children with a drink and snacks.

Please enter your HAF code in the notes section along with your password.

We run our HAF Clubs every Easter, Summer and Christmas Half Terms. They will not be run in any other half terms.

The HAF programme is funded by the Department for Education to provide additional support to eligible families to access holiday activities.  Children who are eligible for Benefit related Free School Meals can book places below by choosing days they want to attend.  

Yes, please provide snack and a water bottle that can be refilled by a member of the team.
No! Your children can attend any one of our venues.
We accept children from ages 5-13/ Reception-End of year 8. If your child is 4 and in Nursery, please contact so we can advise which venue they can attend.
This programme is for children who receive benefit related free school meals. If you are unsure please contact your school.
Unfortunately not, the universal free school meals are not benefit related free school meals. If you are eligible, you will receive a code from the school.

Have a question?

Give us a call or fill in the form and we’ll be happy to help.


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